Triage client messages into tickets and replies
A Slack watcher starts a Devin session on each new client message to investigate, create a Linear ticket, draft a response and route follow-ups.
What they did
A Slack watcher on one client thread triggers a Devin session on each new message. Devin investigates the issue on its own, creates a Linear ticket, and drafts a response. A human reviews and approves every outgoing reply and every follow-up after an issue is fixed; a dashboard shows active Devin work, clients, and status.
How it went
The setup automates triage, ticketing, and drafting for customer-service messages, routing all client contact through the human for approval. Nothing is sent automatically yet while language is refined.
Worth knowing
Human stays in the loop on every client reply until wording matches expectations.
Labels
The setup automates triage, ticketing, and drafting for customer-service messages, routing all client contact through the human for approval.
The setup automates triage, ticketing, and drafting for customer-service messages
Devin investigates the issue on its own, creates a Linear ticket, and drafts a response.
Nothing is sent automatically yet while language is refined.
Devin investigates the issue on its own, creates a Linear ticket, and drafts a response.
The “Material” label failed its quality check and is not used for selection.
Details
- Agents
- Devin
- Source
- X
- Source date
- Oct 9, 2026
- Accounts
- 2
- In registry since
- Oct 14, 2026